Suhas Sudhakaran
Crafting Human-Centered Experiences, Empowering Innovation, & Transforming Businesses.
Suhas Sudhakaran
Crafting Human-Centered Experiences, Empowering Innovation, & Transforming Businesses.
About ME
With 15+ years of expertise in User Experience, Design Leadership, Product Innovation, and Strategy, I have led design transformation initiatives for global brands, shaping intuitive and impactful experiences. Over my 25-year career, I have evolved from my early days in UX to driving business growth through user-centered design and strategic product innovation.
My passion lies in solving complex challenges by blending human-centered design, data-driven insights, and product strategy to create seamless digital experiences. I have collaborated with businesses across industries, helping them craft products that resonate with users while delivering measurable success.
For me, design is more than aesthetics—it’s about understanding people, their needs, and the impact of every interaction on their journey.
Core Competencies & Expertise
Leadership & Strategy
Client Engagement & Consulting
Leadership & Strategy
Experienced in leading teams, mentoring talent, and establishing UX processes, frameworks, and methodologies aligned with business goals.
UX Design & Planning
Client Engagement & Consulting
Leadership & Strategy
Expert in envisioning and planning end-to-end user experiences through design conceptualization, UI/UX strategy, user-centered design models, and usability engineering.
Client Engagement & Consulting
Client Engagement & Consulting
Client Engagement & Consulting
Proven ability to lead strategy workshops, conduct UX audits, and deliver tailored UX solutions that drive business impact and enhance user experiences.
Research & Usability
Client Engagement & Consulting
Client Engagement & Consulting
Skilled in user research, usability testing, competitive analysis, journey mapping, prototyping, and interaction design to maximize customer satisfaction and ROI.
Case Studies
UniBank CAH: Transforming Digital Banking with AI & UX Innovation
Unisys’ UniBank CAH is a white-labeled, AI-driven digital banking solution that empowers banks to customize and deploy seamless web and mobile experiences. With advanced AI, UX, and automation, it enhances security, personalisation, and banking efficiency. Explore how AI transforms digital banking.
Modernising Financial Services: UX-Led Innovation in Investment Management
Led UX transformation for Northern Trust’s Alternative Assets Evolution, streamlining client onboarding, asset documentation, and investment workflows. By integrating Lean & Agile UX, we enhanced efficiency, reduced redundancies, and modernised fund management for improved user engagement.
Enhancing UX for Life-Saving Medical Assistance & Health Risk Management
Led UX strategy, architecture and governance for International SOS, optimising emergency medical assistance and health risk control services. Focused on improving response workflows, digital accessibility, and user engagement, ensuring seamless coordination between healthcare providers and patients in critical situations.
Empowering Digital Civic Engagement Through UX & Product Strategy
Led UX and product strategy for Bang the Table (Granicus), enhancing government-driven community engagement platforms. Designed data acquisition models, optimised onboarding, and streamlined workflows—resulting in a 25% increase in conversions and 60% reduction in drop-offs.
Elevating Premium Concierge Experiences: A UX-Led Transformation
Aspire Lifestyles, a global leader in luxury concierge services, sought to enhance customer efficiency and engagement for their premium loyalty programs. As the Global UX Architect, I led the UX strategy to redefine digital interactions, streamline service requests, and elevate user satisfaction. This transformation leveraged personalised experiences and seamless omnichannel integration, resulting in enhanced operational efficiency and an elevated customer experience for high-net-worth clientele.
Optimizing Industrial IoT with UX-Driven Digital Transformation
Led the UX strategy for Thermax’s Industrial IoT platform built on ThingWorx, enhancing usability, efficiency, and consistency. Designed critical workflows to improve task completion, streamline performance monitoring, and support proactive maintenance for industrial equipment.